Shangri-La Toronto
What Guests Say
Breakfast was a La carte and offered many wonderful choices. The omelettes and hash browns were perfection. The dinner menu offered less choices but the food was still very good. It is the staff at this hotel that makes a stay so pleasant. From check in to check out, we could not have been treated more graciously.
Mark
July 2024
I absolutely loved my time at Shangri-La Toronto! From the moment I arrived, the staff was incredibly welcoming and attentive to my every need, even late in the evening. The luxurious and immaculately clean rooms really stood out (it's as good as the pictures show!), and the stunning views of the city were simply breathtaking. We stayed in the premier view room and the view of the city was gorgeous! I can't recommend this hotel highly enough - it exceeded many of my expectations!
Yu-wei
June 2023
The pleasant and friendly service from the staff at the the front desk and check-in. Quick and efficient check in. Very quiet rooms and very comfortable beds. The hotel location in the financial district was very central with easy means of transportation.
Wai
March 2023
From the moment of booking, the staff reached out & offered any support ie. time of arrival; any spa or special trips etc. We got excellent help from the reception & concierge team (shout out to Dean). We were upgraded too, but honestly it was a beautiful hotel, so spacious & well appointed in every way. Room service was fabulous too, lots of choice, amazing quality & arriving promptly. We ordered a car to take us on a trip & one to go back to the airport. So easy. Staff were exceptional & the epitome of 5star service!
Jo
May 2023
The staff were the most professional & warm/friendliest people- round-the-clock. Everything from our check-in, to turn-down, to when I lost my watch (they found it), late night Uber delivery, breakfast service... it was a great stay
M
September 2023
The staff - from front desk to valet to room service were exceptional. The room was elegant and beautifully designed with great amenities and details. Totally worth it.
Ayesha
September 2023
the customer service was excellent. the rooms were beautiful and clean. very expensive restaurant in the lobby. very close to the subway station to get around Toronto.
Julie
May 2023
Excellent location, Dean from Concierge was brilliant and the rooms are really nice
Vincent
August 2024
They made my husband's birthday extra special. They went the extra mile, and we appreciated everything they did for us. The best team is working there! See you again
Beth
December 2024
3 night stay commencing Monday 26 September , Robert from front desk team. Roberts very welcoming reception and subsequent attention to detail, did not go unnoticed by my wife and I. He behaved as an ambassador for both the hotel and Toronto, Jason & Christine Taylor, East Sussex, England
Jason
October 2022
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